Appointment Policy

 

Your appointment is very important. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 24 hours notice before your scheduled appointment time for cancellations or rescheduling of appointments.

To Cancel or Reschedule an appointment, you must CALL 562-380-0155 at least 24 hours before the appointment time.  If it's outside of our normal business hours or if you’re unable to reach us by phone, please email us with a notification.

ANY APPOINTMENTS CANCELLED/RESCHEDULED OR CHANGED WITHOUT 24 HOURS NOTICE WILL RESULT IN CHARGING THE FULL AMOUNT OF THE RESERVED SERVICE. ALL “NO SHOWS” WILL BE CHARGED 100% OF THE RESERVED SERVICE AMOUNT. NO REFUNDS OR EXCHANGES WILL BE ISSUED FOR "NO-SHOWS".

We recognize the time of our clients and therapist is valuable and have implemented this policy for this reason. When you miss an appointment with us, we lose your business and the potential business of other clients who could have scheduled an appointment for the same time.

Please remember that it is your responsibility to remember your appointment dates and times to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us is not sufficient reason to miss an appointment if the original confirmation notification was received timely.

It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as a power outage, unfortunate incidence, illness, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or rescheduling fee will apply.